Your clients’ reputations on G2, Gartner Peer Insights, and beyond? That’s yours to build.

Enterprise buyers today look to peer review platforms before they look at a vendor’s website — and Spotlight helps Fortune 500 technology companies show up well when they do. Our User Review Sourcing practice manages customer review programs on platforms like G2, Gartner Peer Insights, TrustRadius, and Capterra. The Program Manager, Customer Engagement is the person who owns that work for a portfolio of clients: building reviewer pipelines, running campaigns, and delivering measurable outcomes. This client-facing, results-oriented role—akin to an Account Manager—blends strong relationship management with sharp project execution.

· Own the full review sourcing lifecycle for each assigned client — from identifying the right customer advocates to coordinating outreach, submission, and follow-up — with a highly organized, strategic approach to every reviewer pipeline.

· Manage client communication and status meetings with marketing and product leadership, providing clear, proactive updates on program performance and campaign timing.

· Move quickly on time-sensitive review campaign opportunities, including G2 seasonal report windows and Gartner Peer Insights award cycles, without sacrificing accuracy or client experience.

· Own overall program management across multiple client accounts simultaneously — scheduling campaigns, coordinating outreach, and delivering post-campaign reporting on review volume, platform ratings, and program ROI.

· Build deep, long-standing client relationships grounded in trust, consistent delivery, and a genuine understanding of each client’s goals and competitive landscape.

Client relationship management. You have 3–6 years of experience in B2B marketing, customer advocacy, consulting, or account management — and a track record of building strong client relationships and delivering measurable program results.

Peer review platform familiarity. You’re familiar with platforms like G2, Gartner Peer Insights, TrustRadius, or Capterra — either as a practitioner who’s run programs on them or a manager who’s overseen them.

Project management and organization. You manage multiple client programs and competing deadlines without losing track of where things stand. You’re proactive, detail-oriented, and reliable — clients and teammates know they can count on you.

Analytical mindset. You track what matters — review volume, platform ratings, campaign performance — and you use that data to make programs better over time and report results clearly to clients.

Communication. You write and speak clearly, and you hold your own in conversations with marketing and product leadership. Your updates are timely, your recommendations are well-reasoned, and your tone is always professional.

You bring an upbeat, results-oriented energy to the work — and a genuine interest in B2B technology marketing and the platforms that influence how enterprise buyers make decisions.

You could come from...

· A customer marketing or customer advocacy role where you managed review programs or reference programs for B2B technology clients

· An account management or client success background at a marketing agency or SaaS company with peer review platform experience

· A demand generation or B2B marketing role with strong project management skills and client-facing experience

· A consulting or PR background with exposure to reputation management, thought leadership, or analyst relations

· Any B2B marketing or client services role where you’ve managed programs, built relationships, and driven outcomes you can point to

Details

Start date: July 2026

Work style: Hybrid — Kansas City, MO

Travel: Occasional travel throughout the year

We are a fun, smart, growing firm based in Kansas City’s Crossroads neighborhood — and a seven-time recipient of the KC Business Journal’s Best Places to Work award. Learn more at spotlight-io.com.

Spotlight is an equal opportunity employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.