About the role

At Spotlight, we help B2B technology and services companies orchestrate influence — shaping how the analysts, influencers, customers, and communities that matter most perceive and talk about their business. It's nuanced, high-stakes work that requires someone who can hold the strategic thread across multiple workstreams while staying credible with senior client stakeholders.

Client Program Managers manage a portfolio of clients’ Analyst Relations programs and are responsible for driving the success of those programs in partnership with the delivery team. Client Program Managers are consultants responsible for the relationship with clients, facilitating communication strategies between clients and analysts, and are responsible for AR program outcomes.

Those effective in this role…

Own the client relationship and program

• Own the relationship with the AR point of contact on each account.

• Program ownership: the goals, the timeline, the stakeholders, and the risks. You plan proactively, adapt quickly, and keep your team oriented even when things change.

• Communicate strategy, progress and outcomes to the client’s AR point of contact and buyer with clarity and confidence, and alongside Client Services when executive stakeholders are involved.

Confidently execute on delivery excellence

• Executive-level communication: you can write a tight status update, lead a client briefing, and navigate a difficult conversation. You adjust your style for different audiences without losing your point, and you make complex concepts feel clear.

• Analytical mindset: you use data to tell a story. Whether you're measuring program performance or building a case for a new initiative, you know how to find the signal in the noise and present it in a way that resonates with a business audience.

• Coach, mentor and give delivery guidance to associates on the account team.

• Bring genuine AI fluency to the quality and efficiency of your own work and your team’s.

Advance the craft

• Contribute to the practice’s body of knowledge: playbooks, knowledge articles, trainings and best practices.

• Bring new approaches and innovation to core AR deliverables and share what works across teams.

• Participate in practice enablement sessions and peer reviews.

Desired Skills & Experience

Experience: 3 to 6 years in account management, B2B marketing, client success, or project management; ideally owning a client relationship yourself, not just supporting someone else’s account.

Relationship Depth: You’ve been the person a client calls when a program gets complicated, not just when it’s going well. You know that managing expectations and delivering hard news early is what keeps the relationship intact.

Program Ownership: You’ve run a client engagement end to end before: owned the goals, the timeline, the stakeholders, and the risk. You understand how to reset a plan the moment something shifts instead of forcing the old one to work.

Executive-Level Communication: You’ve written the status update, led the client briefing, and navigated the hard conversation, often in the same day, and you’ve learned how to adjust your style without losing your point.

Analytical Mindset: You’ve used program data to make a case before, measuring performance, building for a new initiative. You know how to find the signal that actually resonates with a business audience.

You're organized without being rigid, client-first without being a pushover, and you bring an energy to your work that makes clients and colleagues genuinely glad you're in their corner.

You could come from account management, project management, sales, consulting, public relations, analyst relations, or a field where managing relationships and juggling competing priorities was the job regardless of the industry.

Details

Experience: 3–5 years of relevant experience

Work style: In-office, Kansas City, MO

Travel: Occasional travel throughout the year

Compensation: $60,000-$80,000/year

We are a fun, smart, growing firm based in Kansas City's Crossroads neighborhood — and a consistent recipient of the KC Business Journal's Best Places to Work award. Learn more at spotlight-io.com

Spotlight is an equal opportunity employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.